Frequently Asked Questions

THE PRODUCT

What is Lumafit?

The Lumafit is an interactive fitness coaching system designed to get you fit. It combines an ear worn sensor together with coaching app for Android and iOS.  Using the sensors motion and heart rate data the Lumafit becomes a personal trainer giving you recommendations on workouts and tracking and validating your progress. Workouts range from runs and cycles to home bodyweight workouts or cardio gym sessions. Aimed at beginners and athletes the Lumafit provides an easy to use platform for tracking and improving your fitness.

How does the Lumafit work?

The Lumafit’s 3D motion capture system tracks head trajectories and uses pattern recognition to identify which exercise you are doing or what cardio gym machine you are using in real-time. The on-board heart monitor also allows you to accurately track your intensity and calories during workouts at home, at the gym or out on the road.

What types of workouts does Lumafit track?

The Lumafit app covers a broad range of cardio workouts. At its core is the bootcamp mode where you can select home fitness workouts from our trainer designed work or create your own custom. The sensor tracks each rep in real time validating its done correctly as well as giving you split times to your previous best times. The Lumafit also lets you gamify your gym session by tracking each individual stride, stroke or step and allowing you to create your personal workout and smash your record. Lumafit also tracks stationary bike sessions either at home or during spinning classes or can be used as a general heart rate monitor with calorie tracker for other workout types such as dance classes.

What bootcamp exercises does the Lumafit track?

The Lumafit tracks over 20 bootcamp exercises with more to come soon. The list includes situps, push-ups, squats, lunges, jumping jacks, burpees, side lunges, mountain climbers, ski jumps, crunches, running on spot, high jumps, rotating lunches, tricep dips, sprints, oblique crunches, stand ups, pistol squats, high knees, fast feet and plyo split squats.

How secure is the Lumafit on the ear during exercises?

The Lumafit has been ergonomically designed for a secure comfortable fit that’s stays on during even the most vigorous cardio training session. It can be worn with or without glasses without any issue. It’s ultra-light at only 19grams which means within a few minutes of first use you can easily forget  you are wearing it.

Can I use the Lumafit while swimming?

The Lumafit is rainproof and sweatproof but is not designed to be worn swimming.

Why is there an Android and an iOS version?

The iOS Lumafit version uses Apples proprietry “Made for iPhone” wireless link system to communicate to the app. This means our Apple version will not work with Android and vice versa.

What comes in the box?

When the Lumafit packaging arrives it contains your Lumafit sensor together with charging lead and handy carry pouch. It also contains your setup instructions to get you started on your first Lumafit session.

Can I recharge the Lumafit?

The Lumafit contains a rechargeable battery which is charged via a micro usb lead. On full charge the Lumafit will  provide up to 4 hours of battery life which will more than cover a week’s worth of 30 minute workouts.

 

 

THE APP

Where do I download the app?

The Lumafit app is available now for download on Apple App Store and on Google Play.

How do I first setup the Lumafit?

You can see full setup instructions here. The app also provides step by step instructions to get your Lumafit paired and tips on setup for each workout type.

Is there help available within the Lumafit app?

The app provides in depth help on topics from how to put the Lumafit into pairing mode to the session records system. The app also provides handy tips for specific workout types such as bets setup for bootcamp workouts.

Can I create my own workouts with Lumafit?

Yes. We’ve recently added the workout creator which allows you to construct  bootcamp workouts selecting target reps for each exercise type. You can also create custom gym workouts specifying steps, strokes and strides for each exercise machine.

Can I sync my Lumafit sessions with my other favourite apps?

The Lumafit lets you sync your workouts with Apple HealthKit and Google Fit. It also lets you share your results with friends via facebook and twitter. We also have recently added MapMyFitness and Runkeeper to the list of apps we can export workouts to. If your favourite isn’t there yet don’t worry as we will be adding more over the coming months.

 

 

SHIPPING/RETURNS/WARRANTY

What countries do you currently ship the Lumafit to?

Currently shipping is available to the USA, Canada, and EU countries. Please note that instructions for the Lumafit App will be in English.

How much does shipping cost?

We are excited to offer free shipping for all early bird customers who order their Lumafit before Dec 1 2015.

What’s your return policy?

Standard Return Policy
1.) You can return an unopened Lumafit for up to 20 days from the date of delivery.
2.) Any product you return must be in the same condition you received it, un-used, and in the original packaging. Please keep the packing receipt.
3.) You will be responsible for shipping charges to return the package to Lumafit Headquarters in Ireland or the USA. Please contact support@lumafit.com for details of which is best for you.
4.) Once we receive your item, a refund is initiated immediately.
5.) Credit or debit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

What’s your warranty policy?

Lumfit provides a one-year limited warranty on all hardware. Purchasers are entitled to repair or replacement of defective devices. The warranty begins from the date of initial purchase.
We want the Lumafit to be a personal trainer in your pocket. If you are unhappy with your experience or believe your device may be defective, please reach out to our support team at support@lumafit.com

I have placed an order, when will my Lumafit Arrive?

We aim to have your Lumafit shipped from our warehouses within 24 hours of receiving your order. When your Lumafit ships out, an email with delivery information will be sent so you can track your package. Depending on your location delivery can take 2-4 days.

If the FAQ didn't cover your query please contact us directly at support@lumafit.com

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